Terms & Conditions

These Terms of Service (the “Terms”) are an agreement between Klynk Technologies Inc. (“Klynk”, “we”, “us”) and the organization accepting them (the “Customer”, “you”). They govern access to and use of the Klynk platform at klynk.ca (the “Service”).

By creating an account, or by using the Service, you agree to these Terms. If you accept on behalf of an organization, you confirm you have authority to bind that organization.

1. The Service

Klynk is a customer relationship and support platform for insurance organizations. It includes contact, policy and ticket management, email synchronization and sending, marketing campaigns, document storage, data import tooling, automation workflows, and AI-assisted features.

2. Accounts and users

• The Customer’s workspace (“tenant”) is administered by the Customer. The Customer controls which of its staff (“Authorized Users”) are invited, their roles, and their removal.
• Authorized Users must keep credentials confidential. The Customer is responsible for all activity under its tenant, and must notify us promptly at support@klynk.ca of any suspected unauthorized access.
• Accounts may not be shared between individuals.

3. Customer Data

• Ownership. All data the Customer or its Authorized Users submit to the Service — contacts, policies, tickets, documents, synced email, imports (“Customer Data”) — belongs to the Customer.
• Our license. The Customer grants us the rights needed to host, process, transmit, and display Customer Data solely to provide and support the Service, as described in the Privacy Policy and the Data Processing Agreement.
• Responsibility. The Customer is responsible for the accuracy and lawfulness of Customer Data, including having the right to store personal data about its own clients in the Service.

4. Connected email accounts

• Authorized Users may connect Gmail or Microsoft mailboxes. By connecting a mailbox, the user authorizes Klynk to access it as described in the Privacy Policy (synchronizing messages into tickets and sending replies on the user’s behalf).
• The Customer confirms that connecting a mailbox and processing its contents in the Service complies with its own policies and applicable law.
• Mailbox access can be revoked at any time in the Service or with the provider (Google/Microsoft).

5. Email sending and marketing compliance

• The Service can send transactional email and, at the Customer’s direction, marketing email to the Customer’s contacts.
• The Customer is the sender of marketing messages and is solely responsible for compliance with anti-spam and marketing laws that apply to it (e.g. CAN-SPAM, CASL, GDPR/ePrivacy), including obtaining any required consent.
• Klynk provides consent tracking, unsubscribe links, and suppression lists; the Customer must not attempt to circumvent them.
• We may throttle or suspend sending that generates excessive bounces or spam complaints, or that violates our email provider’s policies.

6. AI features

• The Service includes AI-assisted features (email classification, drafted replies, automation steps, document search). AI outputs are suggestions and may be inaccurate or incomplete.
• A human must review AI-generated content before relying on it or sending it. The Service does not provide insurance, legal, or professional advice; the Customer remains responsible for its communications and decisions.
• We do not use Customer Data to train AI models (see Privacy Policy §6).

7. Acceptable use

The Customer and its Authorized Users must not:

• use the Service to violate any law, or to store or send unlawful, infringing, or deceptive content;
• send spam or messages to recipients without a lawful basis;
• probe, scan, or test the vulnerability of the Service, bypass access controls, or access another tenant’s data;
• interfere with the integrity or performance of the Service, or impose unreasonable load;
• reverse-engineer the Service or use it to build a competing product;
• upload malicious code;
• resell or provide the Service to third parties except to its own Authorized Users.

We may suspend access that we reasonably believe violates this section, with notice where practicable.

8. Fees

Pricing terms are to be completed when billing launches. Fees, if any, are as agreed in an order form or the in-product subscription flow; fees are exclusive of taxes; late payment may lead to suspension after notice.

9. Support, availability, and changes

• We provide support via support@klynk.ca.
• We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be scheduled to minimize disruption where practicable.
• We may improve or modify features. If we materially reduce core functionality, we will notify account owners in advance.

10. Confidentiality

Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and providers under equivalent obligations, or as required by law (with notice where lawful).

11. Data protection

The parties’ data-protection obligations are set out in the Data Processing Agreement, which is incorporated into these Terms where the Customer’s data is subject to laws requiring it (e.g. GDPR).

12. Intellectual property

• Klynk retains all rights in the Service, its software, and its branding.
• The Customer retains all rights in Customer Data.
• Feedback may be used by us to improve the Service without obligation.

13. Term, suspension, and termination

• These Terms apply while the Customer has an account.
• Either party may terminate for material breach not cured within 30 days of written notice; we may suspend immediately for serious security, legal, or abuse risks.
• On termination: the Customer may export Customer Data through the Service’s export features or by request. Following a wind-down period of 30 days after termination, we will delete Customer Data from active systems, except where retention is required by law. Backup copies are purged on the normal backup rotation schedule.

14. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that AI outputs will be accurate.

15. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data; and (b) each party’s total aggregate liability arising out of the Service is limited to the amounts paid or payable by the Customer for the Service in the 12 months before the event giving rise to liability (or USD $100 if no fees were paid). These limits do not apply to a party’s breach of Section 10 (Confidentiality), the Customer’s breach of Section 7 (Acceptable Use), or liability that cannot be limited by law.

16. Indemnification

The Customer will defend and indemnify Klynk against third-party claims arising from Customer Data, the Customer’s marketing communications, or the Customer’s breach of Sections 5 or 7. Klynk will defend and indemnify the Customer against third-party claims that the Service, as provided, infringes their intellectual property rights.

17. Governing law

These Terms are governed by the laws of British Columbia, Canada, and the courts of British Columbia, Canada have exclusive jurisdiction, without regard to conflict of laws rules.

18. Changes to these Terms

We may update these Terms. For material changes we will give account owners at least 14 days’ notice by email or in-product notice. Continued use after the effective date constitutes acceptance.

19. Miscellaneous

Entire agreement (together with the Privacy Policy, DPA, and any order form); no waiver by inaction; severability; no assignment without consent except to an affiliate or in a merger/acquisition; notices to support@klynk.ca and to the Customer’s account-owner email; the parties are independent contractors.

20. Contact

Klynk Technologies Inc.
Vancouver, British Columbia, Canada
support@klynk.ca